Shipping & Returns

Who handles your order

thehardrx.com does not ship anything. Orders are placed, filled and dispatched by the merchant and its licensed partner pharmacy. The information below reflects the merchant's published policy at the time of writing and is provided for convenience; the terms shown on the merchant's checkout at the moment you order are the terms that apply.

Before anything ships

HardRx is a prescription product, so a licensed physician reviews your medical assessment before an order is released to the pharmacy. Review is normally completed on the same or next business day. If the physician needs clarification, they will contact you, which can add a day. If they determine the treatment is not appropriate for you, the order is not filled and you are not charged for the medication.

Shipping methods and timing

Standard shipping is free on every order. Once the prescription is filled and dispatched, standard delivery usually arrives within three to five business days. Expedited options may be offered at checkout for an additional fee where available. Orders are dispatched on business days only; weekends and public holidays are not counted in transit estimates.

Delivery is available in the states where the prescribing service holds a licence. The current list is published on our contact page. Orders cannot be shipped internationally, and prescription orders cannot be sent to freight forwarders.

Discreet packaging

Every order ships in plain, unbranded packaging. There is no product name, no clinical branding and nothing on the outer label that indicates what is inside or suggests a medical purchase. The sender line is generic. A person handling or seeing the parcel cannot tell what it contains.

Tracking

A tracking number is emailed when the parcel is dispatched. If tracking has not updated for several business days, or the carrier marks a parcel delivered that you have not received, contact the merchant's customer service directly — they can open a carrier trace and arrange a replacement where appropriate.

Incorrect or damaged deliveries

If a parcel arrives damaged, or the contents do not match what you ordered, contact customer service within seven days of delivery with your order number and photographs of the packaging and contents. Errors on the merchant's side are corrected at no cost to you.

Returns of prescription medication

Prescription medications cannot be returned to stock or resold once they have been dispatched. This restriction is imposed by federal and state pharmacy law for patient safety reasons and applies to every legitimate pharmacy in the United States, not just this one. It means a change of mind after dispatch cannot generally be reversed by returning the product.

Unwanted or expired medication should be disposed of through a pharmacy take-back programme or a DEA-authorised collection site rather than in household waste.

Cancellations and subscriptions

An order can normally be cancelled without charge before the pharmacy fills it. Once filled and dispatched, it cannot be cancelled. If you have a recurring plan, you can cancel future shipments through your account or by contacting customer service; cancel before the next billing date to avoid being charged for that cycle. A shipment already dispatched at the time you cancel will still be delivered and billed.

Refunds

Refund eligibility is determined by the merchant under the policy shown at checkout. Where a refund is approved, it is issued to the original payment method and typically appears within five to ten business days depending on your bank. Shipping charges, where any were paid, are generally not refundable except where the error was the merchant's.

Getting help

Order status, tracking, billing, cancellations and refunds are all handled by the merchant's customer service team, who can access your account — we cannot. Reach them at CustomerService@hard.health or 855-927-0390. For questions about this website itself, use our contact form.

Questions about this document? Write to CustomerService@hard.health or call 855-927-0390. You can also use our contact form.